ServiceNow Administrator

Join our comprehensive ServiceNow Administrator course designed to equip you with the skills needed to manage and optimize ServiceNow implementations effectively. Whether you're new to ServiceNow or looking to enhance your existing knowledge, this course covers the fundamentals and advanced concepts required for successful administration. You'll learn how to configure ServiceNow instances, manage users and groups, automate workflows, and maintain the platform's stability and security. Practical exercises and real-world scenarios ensure you gain hands-on experience in solving business challenges using ServiceNow's powerful capabilities.

Module 1: Introduction

Module 2: ServiceNow Overview

Module 3: List

Module 4: Table & Form Creation

Module 5: Data Dictionary

Module 6: User Administration and Data Security

Module 7: Update Set

Module 8: Import Set

Module 9: Workflow & Flow Designer

Module 10: Service Catalog

Module 11: SLA

Module 12: Notification

• Gain a deep understanding of ServiceNow architecture and its core components.
  
• Learn to configure and customize ServiceNow instances to meet organizational needs.
  
• Master user and access management, ensuring security and compliance.
  
• Acquire skills in automating workflows and implementing ITIL best practices.
  
• Develop proficiency in managing incident, problem, and change processes efficiently.