Strategic Customer Service with RPA & AI

Get ready to transform customer service with our Strategic Customer Service course. Dive into the world of cutting-edge technology like Robotic Process Automation (RPA) and Artificial Intelligence (AI) to revolutionize how you interact with customers. From the basics of RPA and AI to using them effectively in customer service, this course covers everything you need to know. Learn practical strategies to integrate RPA and AI into your customer service processes, empowering you to deliver exceptional customer experiences in today's digital world.

Module 1: What is Customer Service or Define Customer Service?

Module 2: The Importance of Customer Service

Module 3: Four key principles of Customer Service in the Retail Business

Module 4: 16 key customer service skills in the Outsourcing Industry

Module 5: Customer Service in Retail Business

Module 6: Different types of customers in the Retail Business

Module 7: Type of customers to take care of after purchase or service in the Retail and Outsourcing Business

Module 8: 10 types of Customer Service Channels

Module 9: How to Appreciate Customers?

Module 10: Importance of BPO Customer Support Service

Module 11: Customer Service Experience

Module 12: Strategies and Tools for Delivering Great Customer Service

Module 13: Case Study

Module 14: Course Overview

Module 15: Introduction to ChatGPT

Module 16: Implementing ChatGPT in Customer Service

Module 17: Managing Challenges in ChatGPT-Powered Customer Service

Module 18: Implementing ChatGPT in Customer Service - Best Practices

Module 19: Ensuring Ethical and Responsible use of ChatGPT in Customer Service

Module 20: Creating ChatGPT Responses

Module 21: Ensuring a Seamless Customer Experience

Module 22: Handling Sensitive Customer Issues

Module 23: Monitoring and Improving ChatGPT Performance

Module 24: Case Studies and Examples

Module 25: Future Trends and Developments

Module 26: Customer Service & RPA

Module 27: Automated Data Entry and Processing

Module 28: Order Processing

Module 29: Customer Onboarding

Module 30: Invoice Processing

Module 31: Query Resolution

Module 32: Appointment Scheduling

Module 33: Customer Feedback Analysis

Module 34: Legacy System Integration

Module 35: Compliance Monitoring

Module 36: Fraud Detection

Module 37: Customer Account Updates

• Understand what RPA and AI are and how they can improve customer service.
  
• Discover opportunities to use RPA and AI to make customer service workflows smoother and more efficient.
  
• Gain skills in choosing, implementing, and managing RPA and AI solutions for your specific customer service needs.
  
• Learn how to use RPA and AI to personalize customer interactions, anticipate needs, and offer proactive support.
  
• Improve problem-solving by using RPA and AI to analyze customer data, spot trends, and make informed decisions in customer service.