Strategic Customer Service with RPA & AI
Strategic Customer Service with RPA & AI
🤖 Cutting-Edge AI Curriculum
💻 Hands-On Projects and Case Studies
🎓 Intuitive Learning Experience
Details
Course Description:
Get ready to transform customer service with our Strategic Customer Service course. Dive into the world of cutting-edge technology like Robotic Process Automation (RPA) and Artificial Intelligence (AI) to revolutionize how you interact with customers. From the basics of RPA and AI to using them effectively in customer service, this course covers everything you need to know. Learn practical strategies to integrate RPA and AI into your customer service processes, empowering you to deliver exceptional customer experiences in today's digital world.
Modules Covered:
Module 1: What is Customer Service or Define Customer Service?
Module 2: The Importance of Customer Service
Module 3: Four key principles of Customer Service in the Retail Business
Module 4: 16 key customer service skills in the Outsourcing Industry
Module 5: Customer Service in Retail Business
Module 6: Different types of customers in the Retail Business
Module 7: Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
Module 8: 10 types of Customer Service Channels
Module 9: How to Appreciate Customers?
Module 10: Importance of BPO Customer Support Service
Module 11: Customer Service Experience
Module 12: Strategies and Tools for Delivering Great Customer Service
Module 13: Case Study
Module 14: Course Overview
Module 15: Introduction to ChatGPT
Module 16: Implementing ChatGPT in Customer Service
Module 17: Managing Challenges in ChatGPT-Powered Customer Service
Module 18: Implementing ChatGPT in Customer Service - Best Practices
Module 19: Ensuring Ethical and Responsible use of ChatGPT in Customer Service
Module 20: Creating ChatGPT Responses
Module 21: Ensuring a Seamless Customer Experience
Module 22: Handling Sensitive Customer Issues
Module 23: Monitoring and Improving ChatGPT Performance
Module 24: Case Studies and Examples
Module 25: Future Trends and Developments
Module 26: Customer Service & RPA
Module 27: Automated Data Entry and Processing
Module 28: Order Processing
Module 29: Customer Onboarding
Module 30: Invoice Processing
Module 31: Query Resolution
Module 32: Appointment Scheduling
Module 33: Customer Feedback Analysis
Module 34: Legacy System Integration
Module 35: Compliance Monitoring
Module 36: Fraud Detection
Module 37: Customer Account Updates
Training Outcome:
- Understand what RPA and AI are and how they can improve customer service.
- Discover opportunities to use RPA and AI to make customer service workflows smoother and more efficient.
- Gain skills in choosing, implementing, and managing RPA and AI solutions for your specific customer service needs.
- Learn how to use RPA and AI to personalize customer interactions, anticipate needs, and offer proactive support.
- Improve problem-solving by using RPA and AI to analyze customer data, spot trends, and make informed decisions in customer service.
Certificate of Achivement
Celebrate your achievements with a globally recognized certificate that shows your dedication to learning and advanced skills.
AI Journals
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How USA Companies are Utilizing AI to Revolutio...
In recent years, AI (Artificial Intelligence) has become a game-changer for businesses across various industries, particularly in supply chain management. In the United States, companies are increasingly turning to AI...
How USA Companies are Utilizing AI to Revolutio...
In recent years, AI (Artificial Intelligence) has become a game-changer for businesses across various industries, particularly in supply chain management. In the United States, companies are increasingly turning to AI...
-
Beyond the Billions: Exploring Additional Suppo...
In recent years, the global landscape of artificial intelligence (AI) has been characterized by unprecedented growth and investment, with billions poured into research, development, and implementation across various sectors. While...
Beyond the Billions: Exploring Additional Suppo...
In recent years, the global landscape of artificial intelligence (AI) has been characterized by unprecedented growth and investment, with billions poured into research, development, and implementation across various sectors. While...
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How AI and Automation are Reshaping Job Roles i...
Artificial Intelligence (AI) and automation are changing job roles across America, bringing both opportunities and challenges to the workforce. These technologies are revolutionizing industries, altering how tasks are performed and...
How AI and Automation are Reshaping Job Roles i...
Artificial Intelligence (AI) and automation are changing job roles across America, bringing both opportunities and challenges to the workforce. These technologies are revolutionizing industries, altering how tasks are performed and...
Learned practical aspects of strategic customer service with RPA and AI.
Detailed explanations on US policies related to AI made it easier to grasp the concepts.
Real-world examples helped to understand the practical implications of AI policies.
The course content is highly relevant to current industry trends.
The format is accessible and easy to navigate.